30-day money-back guarantee
Collective Intelligence, Inc. offers a 30-day money-back guarantee on Dossier purchases. If you are not satisfied, you can request a full refund within 30 days of your order date, including for a change of mind. This applies to one-time report-credit purchases; reports cost US$10 each. Unused credits never expire.
How to request a refund
Refunds are processed by Paddle, our Merchant of Record. Visit paddle.net to locate your purchase and request a refund, or email info@connectiveintel.com and we will help you contact Paddle. Include your order reference and the email used for the purchase. Do not send card numbers or other sensitive payment details.
Processing and your rights
Paddle handles refund eligibility, processing and return of funds under its Refund Policy and Buyer Terms. Timing depends on the payment method and your bank. This guarantee does not limit any rights you have under applicable consumer law.
Report credits after refunds
Approved refunds reverse the corresponding report credits, including credits already spent. Your balance may become negative; cover that deficit and have at least one available credit before generating another report. Previously generated reports remain accessible. Closing your account does not automatically request a refund.
Contact
For purchase or refund help, contact Collective Intelligence, Inc. at info@connectiveintel.com.